Terms and Conditions

When an order is placed, the customer accepts our Terms & Conditions. Terms & Conditions may change without prior notice. Our hours of operation are Monday through Friday, 9:00am to 5:00pm EST. You may order online anytime at www.blueoceantraders.com.

Orders

Minimum opening orders are $750; re-orders are also $750 minimum. Blue Ocean Traders’ merchandise is priced wholesale to the trade only. New customers must provide a valid Sales & Use Tax ID Number and sign our tax ID form before any order will be processed. Orders must be written in case-pack quantities {indicated by minimums throughout the catalog}. Blue Ocean Traders reserves the right to increase quantities to meet case-pack requirements. Order confirmations will indicate estimated ship dates. Actual ship dates may change due to circumstances and availability. All order changes and cancellations must be made in writing via email to your account manager.

Shipping

Orders are shipped FOB Louisville, KY. Shipping rates are calculated based on transit distance and the density of the shipment. When placing your order, please verify that all contact information is correct, including billing and shipping. Special shipping requests must be made at the time of order. Any fees associated with special requests are the responsibility of the customer and must be prepaid before delivery; Blue Ocean Traders will not be held responsible. Blue Ocean Traders does not drop ship or ship C.O.D. Average shipping cost is 18-20% of the purchase order. Blue Ocean Traders will contact the customer for approval if the shipping cost exceeds 22% of the merchandise total.

Pricing/Discounts

Prices may be subject to change without notice. Only approved customers may purchase our items at wholesale-level pricing. A volume-level discount of 20% will be given to each $20K order. This discount can be granted as often as a $20K order is placed. Customers are welcome to ask their account manager about Preferred Partner and container discounts.

Payment Terms

We do not extend terms. A credit card number is required at the time of order. Orders will not be charged until the day before the order ships and cannot be packed or processed without payment information. A $30 fee will be charged for any returned checks.

Prepayment Required

Prepayments are required on all orders and must include the cost of shipping. Blue Ocean Traders will contact a customer up to three times to collect payment information to process an order {via phone or email}. The third and final contact will notify the customer that their order will be automatically closed within 48 hours unless Blue Ocean Traders is contacted with payment information. If the order is closed, the goods will be released and a new order must be placed. Customer agrees to pay all collection costs and attorney fees on late payments.

Lead Time

We can often ship the same week your order is placed, if items are in stock. However, average lead time is 6-8 weeks, but this can vary greatly as our inventory is constantly turning over. Please feel free to contact us if you would like to request an ETA for your order, and we will do our best to provide you with the most accurate estimation based on current information. Blue Ocean Traders will contact a customer for order processing approval if the lead time has exceeded 90 days {from the day the order was placed}.

Backorders

Backorders will be sent once the merchandise total is $750 or above, or the customer may elect to add items to ship with the backorder to allow for a lower freight percentage.

Product Information

Most of Blue Ocean Traders’ products are antique, handcrafted and/or vintage items. You should expect variations in color, size, texture and finish. These are not flaws.

Damages or Claims

Blue Ocean Traders advises that you should not sign for orders that appear to be damaged. Please examine your order upon arrival for any discrepancies. Please keep all packaging until after inspection of all items, in case an item must be returned. Blue Ocean Traders will not provide additional packing for returns. Claims with images must be submitted at www.blueoceantraders.com within 7 days of receipt. No returns will be accepted without prior approval. Call tags will be issued at Blue Ocean Traders’ discretion. Credit amount will be determined within 7-10 business days of receipt of your claim form. Replacements for claims are based on availability at the time a claim is received. All credits will be either put toward future purchases or refunded via check. Refunds are issued once the returned merchandise is received at our warehouse. Unauthorized returns and refused shipments will be charged a 20% restocking fee and all freight charges. If you need additional information concerning your claim, please contact us via email at customerservice@blueoceantraders.com.