Claim Policy


  1. Please inspect the pallet when it arrives for delivery. If there is noticeable damage, please note this on the Bill of Lading and contact us right away, before the truck leaves. Please take a photo of the state of the pallet and any visible damage. 
    Note: Please keep all packaging (e.g. pallets, boxes, bubble wrap, etc.) until after inspection of all items received in case an item must be returned. Blue Ocean Traders will not provide additional packaging for returns.
  2. Whether damaged is concealed and not discovered until after you have received and signed for the pallet or not, please take the following photos to support your claim:
    • 1st PICTURE: A photo of the overall piece
    • 2nd PICTURE: A close up photo of the damage(s)
    • 3rd PICTURE: If there is noticeable damage to any of the packaging, please take photos before unwrapping the items. (Please keep packaging until items are inspected for damage. Please notate visible damage on delivery receipts.)
    • **Photos must be included in order for claim to be processed. Email all photos to with the name of your company and Claim on the subject line (example: ABC Interiors - Claim).
  3. Please fill out a Claim Form. Please note, the Claim Form must be submitted within 7 days of receiving product. You will receive a confirmation of your claim within 48 hours.


  • Claim Form must be received within 7 days of receipt of product.
  • Please allow 10 business days for the processing of your claim.
  • Replacements for claims are based on availability at time the claim is received. If there is no stock of the item in question, a credit will be issued in the amount that was charged for that item, or a discount will be offered (in the case of damaged items only).
  • Credit amount is to be determined after receipt of claim form.
  • All credits will be either put towards future purchases or refunded via check. Refunds are issued once merchandise is received back to our warehouse.
  • Blue Ocean Traders does not refund any shipping charges.
  • Call tags will be issued at Blue Ocean Traders discretion.
  • For returns/shipment refusals where items are not damaged, Blue Ocean Traders will not be liable for any shipping charge.
  • Unauthorized returns and refused shipments will be charged a 20% restocking fee and all freight charges.
  • If you need additional information concerning your claim, please correspond via fax or email only. Fax: 502-637-1841 Email: