Claim Policy
PROCEDURE
- Please inspect the pallet when it arrives for delivery. If there is noticeable damage, please note this on the Bill of Lading and contact us right away, before the truck leaves. Please take a photo of the state of the pallet and any visible damage.
Note: Please keep all packaging (e.g. pallets, boxes, bubble wrap, etc.) until after inspection of all items received in case an item must be returned. Blue Ocean Traders will not provide additional packaging for returns.
- Whether damaged is concealed and not discovered until after you have received and signed for the pallet or not, please take the following photos to support your claim:
- 1st PICTURE: A photo of the overall piece
- 2nd PICTURE: A close up photo of the damage(s)
- 3rd PICTURE: If there is noticeable damage to any of the packaging, please take photos before unwrapping the items. (Please keep packaging until items are inspected for damage. Please notate visible damage on delivery receipts.)
**Photos must be included in order for claim to be processed. Email all photos to customerservice@blueoceantraders.com with the name of your company and Claim on the subject line (example: ABC Interiors - Claim).
- Please fill out a Claim Form. Please note, the Claim Form must be submitted within 7 days of receiving product. You will receive a confirmation of your claim within 48 hours.
Note: Please keep all packaging (e.g. pallets, boxes, bubble wrap, etc.) until after inspection of all items received in case an item must be returned. Blue Ocean Traders will not provide additional packaging for returns.
- 1st PICTURE: A photo of the overall piece
- 2nd PICTURE: A close up photo of the damage(s)
- 3rd PICTURE: If there is noticeable damage to any of the packaging, please take photos before unwrapping the items. (Please keep packaging until items are inspected for damage. Please notate visible damage on delivery receipts.) **Photos must be included in order for claim to be processed. Email all photos to customerservice@blueoceantraders.com with the name of your company and Claim on the subject line (example: ABC Interiors - Claim).